Related reading
Continuing from Why we moved reminder thresholds.
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How a dispute flag pauses escalation
A genuine dispute should stop the clock, not just change the wording on the next nudge.
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When collections handoff fires
The handoff is a product event with an owner, not a spreadsheet row that someone might notice.
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The evidence from six hundred accounts
Median recovery by stage, and why earlier contact reduced the share that needed a call.
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Further reading
Late-payment prediction, explained
What the model sees, what it does not, and how a finance team should read the score.
Product · 7 min read