Series
Reminder thresholds
Four parts on why Northwind moved overdue from day seven to day three, what the evidence showed, and what stayed put.
4 parts
Part 1: Why we moved reminder thresholds
Three days beats seven when the goal is a conversation, not a chase.
· 8 min read
Part 2: The evidence from six hundred accounts
Median recovery by stage, and why earlier contact reduced the share that needed a call.
· 7 min read
Part 3: What we kept unchanged
Dispute flags, prediction ranking and the day-fourteen final notice stayed where they were.
· 5 min read
Part 4: How to adopt the calendar in your ledger
A consumer-owned schedule, not a Northwind policy dressed as product.
Upcoming