Archive
Every published piece in the journal, newest first.
August 2026
Why we moved reminder thresholds
Three days beats seven when the goal is a conversation, not a chase.
Operations · Amira Okonkwo · · 8 min read
July 2026
How a dispute flag pauses escalation
A genuine dispute should stop the clock, not just change the wording on the next nudge.
Operations · Amira Okonkwo · · 6 min read
When collections handoff fires
The handoff is a product event with an owner, not a spreadsheet row that someone might notice.
Operations · Jordan Ellis · · 5 min read
November 2025
Late-payment prediction, explained
What the model sees, what it does not, and how a finance team should read the score.
Product · Sam Rivera · · 7 min read