Operations
Operations
How finance teams run reminders, disputes and collections: thresholds, flags, handoffs and the evidence behind each change.
3 published pieces
Why we moved reminder thresholds
Three days beats seven when the goal is a conversation, not a chase.
Amira Okonkwo · · 8 min read
How a dispute flag pauses escalation
A genuine dispute should stop the clock, not just change the wording on the next nudge.
Amira Okonkwo · · 6 min read
When collections handoff fires
The handoff is a product event with an owner, not a spreadsheet row that someone might notice.
Jordan Ellis · · 5 min read